This privacy policy sets out how Sundari Studios uses and protects any information that you give when you use this website.

Sundari Studios is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

PRIVACY STATEMENT

How we collect your information

We may collect your personal information though the following ways:

When you register or use sundari-studios.com (‘Our Website’);

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only;

When you contact Sundari Studios by telephone (if applicable), email or direct message on one of our social channels;

When you enter any prize draws or competitions run by Sundari Studios;

When completing any surveys that we send to you for research purposes (although you are under no obligation to complete these); and/or

When completing any forms for transactional, employment or other purposes.

What we collect

When creating an Sundari Studios account, we may collect the following personal information:

• Name
• Email
• Address (Delivery Address, Billing Address)
• Telephone number
• Mobile number

In addition to personal details such as name, address, email address and phone number, Sundari Studios may also collect the following information:

Details of transactions you make with Sundari Studios (via the website, phone, email or at an Sundari Studios event) 

Details of when you contact Sundari Studios by email, post, telephone or direct message via one of our social channels. Please note that we may keep a record of such correspondence.

What we do with the information we gather

We treat all your personal information as private and confidential, although we reserve the right to disclose this information in certain circumstances, as also set out below.

We will use and process your personal information in accordance with the Data Protection Act 1998, as amended from time to time, as well as any other relevant data protection or privacy legislation.

We require this information to understand your needs and provide you with a better service for the reasons listed below:

Process any orders that you make via the Website, phone, email or at one of our events

Process payments and prevent fraudulent transactions (we may retain your details for these purposes for a reasonable period of time and we may pass your details to a third party to carry out these functions) 

With your consent, retain your personal information, preferences and details of your transactions in order to keep you informed by email, mobile messaging, telephone and/or through other digital means including social media platforms, about products and services including special offers, discounts, promotions, events, competitions and so on offered by Sundari Studios, as well as recommending those which we feel will be of particular interest to you. 

Register you on the Website to set you up with an account, we will use your personal information to maintain and update your account (e.g. such as a change of address)

If applicable, assess and process your job application (we may retain a record of your information for a reasonable period of time following the end of our recruitment selection process for administration purposes) 

Carry out assessment and analysis (for example market, customer and product analysis) to enable us to review, develop and improve the products or services which we offer 

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information or any other information we obtain about you, we are entitled do so. 

You agree that you do not object to us using your personal information for any of the purposes outlined in this privacy policy and you confirm that you do not and will not consider any of these purposes as a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003. In circumstances where you contact us by telephone, calls may also be monitored without your consent for the following circumstances: to provide evidence of a business transaction; to prevent or detect a crime; to investigate the unauthorised use of a telecom system; to ensure that a business complies with regulatory procedures; to see that quality standards or targets are being met; in the interests of national security; and to secure the effective operation of the telecom system.

We will not keep your personal information processed by us for any purpose or purposes for longer than is necessary for that purpose or for those purposes. Under data protection legislation you have the right to access information held about you. If you choose to exercise this right, then any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

Controlling your personal information

You may choose to restrict the collection or use of your personal information by clicking the box to indicate that you do not want the information to be used for direct marketing purposes whenever you are asked to fill in a form on the website.

Updating Your Personal Information

You can update your personal information anytime by accessing your account on sundari-studios.com.

How Can I Unsubscribe?

If at any point you no longer wish us to hold your personal information or you do not wish to receive information from us, then there are a number of ways you can unsubscribe:

You can click the “unsubscribe” link in any communication that we send to you by email which will automatically unsubscribe you from that type of communication. Alternatively, you can contact our Customer Care team at customercare@sundari-studios.com.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Shopify 

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service or Privacy Statement.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Third Party Services

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Disclosure of Personal Information

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

In exceptional circumstances Sundari Studios may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes.

If you believe that any information we are holding on you is incorrect or incomplete, please email us customercare@sundari-studios.com. We will promptly correct any information found to be incorrect.

Changes to this Privacy Policy

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Klarna

In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.

General information on Klarna you can be found on Klarna's website. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna’s privacy policy.